Senior Manager, Account Managment

This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Senior Manager, Account Management in United States.

This role is a high-impact leadership position responsible for scaling and optimizing the account management function within a fast-paced, AI-driven communications environment. You will oversee a distributed team focused on customer retention, expansion, and satisfaction, ensuring consistent execution against key performance metrics. Acting as the operational and strategic bridge between internal leadership and external delivery partners, you will define how account management excellence is executed at scale. The position requires a strong blend of people leadership, analytical thinking, and process design expertise. You will be responsible for building repeatable systems, improving customer outcomes, and enabling teams to deliver world-class service. This is a highly visible role where your work directly influences customer experience, revenue retention, and growth.