Director, Customer Success

This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Director, Customer Success in United States.

This is a senior leadership opportunity at the intersection of customer success strategy, platform expertise, and team development within a fast-scaling SaaS environment. You will be responsible for defining how customer success operates across the organization, ensuring consistent, high-quality experiences for clients while driving retention, expansion, and long-term value. The role requires a leader who can operate both strategically and tactically, partnering closely with product, account management, and executive leadership teams. You will act as a key voice of the customer, translating feedback into actionable product and operational improvements. This position also plays a critical role in building and scaling high-performing teams while reinforcing operational excellence and commercial alignment. It is ideal for a hands-on leader who thrives in dynamic, product-driven environments.