Service Desk Associate (L1)
Thông tin thêm
Loại hình
full time
Kinh nghiệm
lead
Mô tả công việc
Job Title: Service Desk Associate (L1) Location: Gift City, Gandhinagar Shift Timing: 02:00 PM – 11:00 PM (Monday – Friday) Job Summary We are looking for an experienced Service Desk Lead to oversee daily service desk operations, ensure timely resolution of incidents, and maintain high levels of customer satisfaction. The role involves team management, escalation handling, SLA adherence, and continuous improvement of service delivery processes. Key Responsibilities Service Delivery & Operation…
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