Service Desk Associate (L1)
More info
Job type
full time
Experience
lead
Job description
Job Title: Service Desk Associate (L1) Location: Gift City, Gandhinagar Shift Timing: 02:00 PM – 11:00 PM (Monday – Friday) Job Summary We are looking for an experienced Service Desk Lead to oversee daily service desk operations, ensure timely resolution of incidents, and maintain high levels of customer satisfaction. The role involves team management, escalation handling, SLA adherence, and continuous improvement of service delivery processes. Key Responsibilities Service Delivery & Operation…
Required skills
Monday.comHelp DeskCSATTeam Management
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