Director, Customer Growth & Experiences

This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Director of Customer Growth & Experiences in United States.

This senior, high-impact marketing leadership role focuses on shaping and scaling customer engagement strategies that drive revenue growth, retention, and long-term advocacy across a global B2B environment. You will lead the design and execution of customer marketing programs and experience initiatives that strengthen relationships across the entire lifecycle, from onboarding through expansion and renewal. Operating at the intersection of customer marketing, field events, and lifecycle strategy, you will collaborate closely with sales, customer success, and product teams to align initiatives with business goals. This is a player-coach role, requiring both strategic vision and hands-on execution across high-visibility programs. You will also oversee experiential marketing efforts including events, executive engagements, and customer activations that directly influence pipeline and brand perception. It is a highly cross-functional role with strong influence on growth strategy, customer loyalty, and market impact.