Service Desk
More info
Job type
full time
Experience
mid
6 similar jobs hiring
Job description
TCS hiring Role: Service Desk Location: hyderabad- Face to face Experience: 4-6 Must Have: • Manage and supervise Service Desk team members. • Ensure adherence to ITIL processes and SLAs. • Monitor ticket queues and prioritize critical issues. • Provide escalation support for complex incidents. • Conduct regular team meetings and performance reviews. • Maintain and update knowledge base articles. • Collaborate with other IT teams for issue resolution. • Generate and analyze service desk perform…
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