Service Desk Manager

Job Description Overview As a Service Desk Manager, you will lead a large team of Service Desk Agents to exceed SLAs stated in the contract. You will collaborate with EUC and System teams to manage customer expectations and concerns. You will ensure alignment and seamless integration across service teams including EUC, Asset, System, Customer Service, and Data Analyst teams, while meeting contractual obligations and driving continuous improvement. What will you do? Manage and supervise IT Servi…