Sr. CX Manager (Remote)

This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Customer Success Manager - REMOTE. In this role, you will oversee the relationships and strategic management of key mid‑market accounts. You will be the primary point of contact for customers, ensuring their experience from onboarding to renewals is seamless. Your focus on customer retention and growth will drive success, while your consultative approach will help clients maximize the value of our platform. This role is integral to shaping the future of customer success in a technology‑driven environment.

Accountabilities

• Build and maintain strong relationships with key stakeholders within client accounts.
• Own the entire post‑sale lifecycle for assigned accounts, ensuring timely contract renewals.
• Identify and execute growth opportunities through upselling and cross‑selling.
• Use client data and analytics to track account health and tailor success strategies.
• Collaborate cross‑functionally with sales, product, and support teams.
• Act as the voice of the customer by gathering feedback and communicating insights.

Requirements

• 4–7 years of experience in customer success, account management, or client‑facing sales roles.
• Demonstrated ability to build long‑lasting client relationships.
• Success in identifying upsell and cross‑sell opportunities.
• Excellent communication skills across all organization levels.
• Ability to thrive in a dynamic environment with multiple priorities.
• Experience in team settings, contributing to broader team success.

Benefits

• Excellent healthcare package for you and your family.
• 401(k) match for savings and investment.
• Unlimited Paid Time Off.
• Paid Parental Leave.
• Online Legal Services (Rocket Lawyer).
• Financial Planning Services (Origin).
• Discounted Pet Insurance (Embrace Pet Insurance).
• Corporate Benefit Program with exclusive offers.
• Health and Wellness Reimbursement Program.
• Travel Discounts.
• Educational Resources for career and personal development.
• Employee Referral Bonus Program.
• Merit‑based opportunities for career growth.

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