Customer Success Manager – Patlytics, Inc. | Remote

Customer Success Manager – Patlytics, Inc. | RemoteOverview

Patlytics, Inc. is the fastest-growing AI-native patent intelligence platform, transforming how intellectual property is protected and monetized at scale. Powered by advanced LLMs and generative AI engines custom-built for IP, Patlytics delivers citation-backed insights across the entire patent workflow—from invention disclosure through litigation—with unprecedented accuracy and speed.

Backed by Google’s Gradient Fund, Next47, and 8VC, with $21 million raised in just nine months, Patlytics is trusted by Fortune 500 companies and leading Am Law 100 firms including Google, Koch Industries, Xerox, Quinn Emanuel, and Foley & Lardner.

This is a unique opportunity to join a rapidly expanding global company and help shape the future of AI-powered IP intelligence.

Key Details

• Job Title: Customer Success Manager
• Employer: Patlytics, Inc.
• Location: Remote (San Francisco Bay Area, CA;
  global teams)
• Salary: Competitive
• Hours: Full-Time
• Contract Type: Permanent

Role Overview

As a Customer Success Manager, you’ll own the post-sale customer lifecycle, ensuring clients achieve maximum value from the Patlytics platform. You’ll lead onboarding, drive adoption, and build long-term relationships that lead to retention and expansion. You’ll act as a trusted advisor, delivering strategic guidance and advocating internally for customer needs.

Key Responsibilities

• Lead onboarding and training for new customers
• Develop success plans and monitor customer health metrics
• Drive adoption, retention, and expansion across accounts
• Serve as a trusted advisor to help customers achieve business objectives
• Collaborate with Product and Engineering teams to relay feedback and influence roadmap
• Identify upsell and cross-sell opportunities with Sales
• Manage renewals and mitigate churn risk through proactive engagement

Eligibility Requirements

• Essential:
  • 3+ years in Customer Success or Account Management in SaaS
  • Strong communication and relationship-building skills
  • Ability to manage multiple accounts and prioritize effectively
  • Familiarity with CRM tools (HubSpot, Salesforce) and customer success platforms
  • Analytical mindset with ability to interpret usage data and drive insights
• Bonus:
  • Experience in a high-growth startup environment
  • Knowledge of analytics or data-driven SaaS products

Why Join Patlytics?

• Be part of a high-growth AI-native SaaS company backed by leading investors
• Work with Fortune 500 clients and top law firms
• Shape the future of AI-powered IP intelligence
• Join a global, diverse team where every voice contributes to innovation
• Competitive compensation and growth opportunities

How to Apply

Click here to Apply. Submit your CV and a cover letter highlighting your SaaS customer success experience, CRM proficiency, and ability to drive adoption and retention.

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