Commerce Director, GOC

About WPP Media

WPP is the creative transformation company. We use the power of creativity to build better futures for our people, planet, clients and communities. For more information, visit wpp.com.

WPP Media is WPP’s global media collective. In a world where media is everywhere and in everything, we bring the best platform, people, and partners together to create limitless opportunities for growth. For more information, visit wppmedia.com

At WPP Media, we believe in the power of our culture and our people. It’s what elevates us to deliver exceptional experiences for both our clients and each other. In this role it will be critical to embrace WPP & WPP Media’s shared core values:

• Be Extraordinary by Leading Collectively to Inspire transformational Creativity.
• Create an Open environment by Balancing People and Client Experiences by Cultivating Trust.
• Lead Optimistically by Championing Growth and Development to Mobilize the Enterprise.

Role Summary and Impact

As part of the Global Operations Centre (GOC), you will work closely with teams across the United States, Europe, and Asia to deliver high-impact solutions in a collaborative, multicultural environment. We are looking for a Commerce Director who will:

• Commerce Discipline Leadership:  Serve as the senior technical reference and knowledge lead for the commerce activation discipline, ensuring company and operational standards are consistently adopted across teams and accounts. Strengthen capability through coaching, enablement, and knowledge-sharing, and lead executive-level decisioning on high-impact, cross-account technical risks and trade-offs to ensure scalable, high-quality outcomes.
• Senior stakeholder & account partnership: Build and maintain senior relationships with WPP Media regional counterparts and key account stakeholders. Translate performance and operational insights into clear decisions and roadmaps and lead senior client/agency conversations.
• Team Leadership & Operational Development: Lead, inspire, and develop a team of operational professionals. Beyond daily problem-solving, proactively coach, mentor, and guide team members to master technical skills, enhance operational processes, foster career growth, and ensure high-quality standards at scale.
• Operational Excellence & Quality Assurance: Establish, maintain, and refine robust operational processes and quality standards for all commerce activities. Ensure consistent, high-performing execution and service delivery across multi-location teams, providing centralized support.
• Strategic Operational Support & Internal Collaboration: Provide critical operational support and insights to broader business and client-facing teams. Ensure that commerce initiatives are seamlessly integrated and effectively communicate technical strategies, performance data, and optimization plans to internal stakeholders to align overall business objectives.
• Structured Planning & Culture Alignment: Drive a highly structured and organized approach to campaign management and team development. Champion the company culture by delivering exceptional operational results in alignment with our core values, fostering a collaborative and growth-oriented environment.

Skills and Experience

If this opportunity looks right for you, we are looking for candidates who have:

• Minimum of 7+ years of hands-on, deep technical experience in paid media execution, with a strong emphasis on e-commerce platforms.
• Strong technical proficiency in implementing and optimizing campaigns on major e-commerce platforms such as Amazon, Pacvue, Skai, Instacart, Walmart, Target, Kroger and Criteo.
• Proven leadership experience, managing and developing high-performing operational teams, preferably in a multi-location or centralized service model.

• Strong analytical and problem-solving skills. 

• Excellent communication and presentation skills in English and Spanish. 

• Ability to work collaboratively and lead cross-functional teams. 
• Experience in client relationship management. 

Life at WPP Media & Benefits

Our passion for shaping the next era of media includes investing in our employees to help them do their best work, and we’re just as committed to employee growth as we are to responsible media investment. WPP Media employees can tap into the global WPP Media & WPP networks to pursue their passions, grow their networks, and learn at the cutting edge of marketing and advertising. We have a variety of employee resource groups and host frequent in-office events showcasing team wins, sharing thought leadership, and celebrating holidays and milestone events. Our benefits include access to internal learning platforms, certifications, and training sessions, life insurance, wellness programs, significant paid time off, preferential partner discounts, and more. 

WPP Media is an equal opportunity employer and considers applicants for all positions without discrimination or regard to particular characteristics. We are committed to fostering a culture of respect in which everyone feels they belong and has the same opportunities to progress in their careers.
 
We believe the best work happens when we're together, fostering creativity, collaboration, and connection. If you require accommodations or flexibility, please discuss this with the hiring team during the interview process.

[Insert Compliance Language Per Region]

For Mexico:

This position is available in a remote or hybrid work modality. The candidate must perform their work from any location within Mexico. Only Mexican nationals residing in the country or foreign nationals with a valid work permit may apply. Remote work from abroad is not permitted under any circumstances.

For Colombia:

This position is in a remote or hybrid work modality and must be performed within Colombian territory. Only candidates residing in Colombia with a valid work permit may apply. Remote work contracts do not allow employment or relocation abroad.

 

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While we appreciate all applications received, only those candidates selected for an interview will be contacted. 

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