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See our Privacy policy for more info. <iframe src="https://www.googletagmanager.com/ns.html?id=GTM-5LD3RD2Z" height="0" width="0" style="display:none;visibility:hidden"></iframe> JUMP TO CONTENT Shortlist FR PT ES ID DE CN PL TR Discover Accor Expand Back Accor At a Glance Why Join Accor Early Careers Expand Back Student Opportunities Graduate Opportunities Student Challenges Tech & Digital Brands Expand Back Luxury Expand Back Banyan Tree Emblems Collection Fairmont MGallery Collection Orient Express Raffles Sofitel Lifestyle — Ennismore Expand Back 21C Museum Hotel 25hours Hotels Delano Hyde JO&JOE Mama Shelter Morgans Orginals Mondrian Our Habitas Paris Society Rixos SLS SO/ The Hoxton Premium Expand Back Angsana Art Series Grand Mercure Mantis Mövenpick Peppers Pullman Swissôtel The Sebel Midscale Expand Back Adagio Handwritten Collection Mantra Mercure Novotel TRIBE Economy Expand Back BreakFree greet hotelF1 ibis Articles Expand Back How careers at Accor offer meaningful work and jobs with purpose How an Apprenticeship at Accor sets you up for success How far can you go in a hotel housekeeping career? From a Reception job to leadership: How passion drives success in hospitality View More Discover Accor Expand Back Accor At a Glance Why Join Accor Early Careers Expand Back Student Opportunities Graduate Opportunities Student Challenges Tech & Digital Brands Expand Back Luxury Expand Back Banyan Tree Emblems Collection Fairmont MGallery Collection Orient Express Raffles Sofitel Lifestyle — Ennismore Expand Back 21C Museum Hotel 25hours Hotels Delano Hyde JO&JOE Mama Shelter Morgans Orginals Mondrian Our Habitas Paris Society Rixos SLS SO/ The Hoxton Premium Expand Back Angsana Art Series Grand Mercure Mantis Mövenpick Peppers Pullman Swissôtel The Sebel Midscale Expand Back Adagio Handwritten Collection Mantra Mercure Novotel TRIBE Economy Expand Back BreakFree greet hotelF1 ibis Articles Expand Back How careers at Accor offer meaningful work and jobs with purpose How an Apprenticeship at Accor sets you up for success How far can you go in a hotel housekeeping career? From a Reception job to leadership: How passion drives success in hospitality View More Shortlist FR PT ES ID DE CN PL TR __vacancyopjusttionswidget.opt-Job Schedule__ Full-Time document.body.className += " jobschedule-fulltime"; __vacancyopjusttionswidget.opt-Job Type__ Permanent document.body.className += " jobtype-permanent"; __vacancyopjusttionswidget.opt-Brands__ FAIRMONT document.body.className += " brands-fairmont"; __vacancyopjusttionswidget.opt-Job Category__ Wellness & Recreation document.body.className += " jobcategory-wellnessrecreation"; document.body.className += " sector-wellness-recreation "; __jobinformationwidget.freetext.LocationText__ FAIRMONT HANOI, Hanoi, Vietnam __jobinformationwidget.freetext.ExternalReference__ REF100938D Spa Manager Region Luxury & Lifestyle Apply function shareLinkedin() { window.open('https://www.linkedin.com/shareArticle?mini=true&url=https%3A%2F%2Fcareers.accor.com%2Fglobal%2Fen%2Fjob%2Fspa-manager-in-fairmont-hanoi-hanoi-vietnam-jid-91104&title=Spa%20Manager', '_blank', 'toolbar=yes,scrollbars=yes,resizable=no,fullscreen=no,top=50,left=50,width=550,height=500'); return false; } function shareFacebook() { window.open('https://www.facebook.com/sharer/sharer.php?u=https%3A%2F%2Fcareers.accor.com%2Fglobal%2Fen%2Fjob%2Fspa-manager-in-fairmont-hanoi-hanoi-vietnam-jid-91104&t=Spa%20Manager', '_blank', 'toolbar=yes,scrollbars=yes,resizable=no,fullscreen=no,top=50,left=50,width=555,height=615'); return false; } function shareMessenger() { window.open('http://www.facebook.com/dialog/send?link=https%3A%2F%2Fcareers.accor.com%2Fglobal%2Fen%2Fjob%2Fspa-manager-in-fairmont-hanoi-hanoi-vietnam-jid-91104&display=popup', '_blank', 'location=yes'); return false; } function shareTwitter() { window.open('https://twitter.com/intent/tweet?text=Spa%20Manager&url=https%3A%2F%2Fcareers.accor.com%2Fglobal%2Fen%2Fjob%2Fspa-manager-in-fairmont-hanoi-hanoi-vietnam-jid-91104', '_blank', 'toolbar=yes,scrollbars=yes,resizable=no,fullscreen=no,top=50,left=50,width=550,height=250'); return false; } function shareGooglePlus() { window.open('https://plus.google.com/share?url=https%3A%2F%2Fcareers.accor.com%2Fglobal%2Fen%2Fjob%2Fspa-manager-in-fairmont-hanoi-hanoi-vietnam-jid-91104', '_blank', 'location=yes'); return false; } function sharePinterest() { window.open('http://www.pinterest.com/pin/find/?url=https%3A%2F%2Fcareers.accor.com%2Fglobal%2Fen%2Fjob%2Fspa-manager-in-fairmont-hanoi-hanoi-vietnam-jid-91104', '_blank', 'toolbar=yes,scrollbars=yes,resizable=no,fullscreen=no,top=50,left=50,width=750,height=675'); return false; } function shareWhatsapp() { window.open('whatsapp://send?text=Spa%20Manager%20-%20https%3A%2F%2Fcareers.accor.com%2Fglobal%2Fen%2Fjob%2Fspa-manager-in-fairmont-hanoi-hanoi-vietnam-jid-91104', '_blank', 'location=yes'); return false; } function shareEmail() { window.open( '/global/en/EmailToFriend?id=91104&pagetype=job', 'location=yes'); return false; } Share Shortlist Sign up Company DescriptionThe Fairmont Hanoi has official opened in the Vietnamese capital on March 30, 2026, making it the first Fairmont brand in the country. The 241-room luxury hotel will take design inspiration from the art of lacquer with the traditional colours of Vietnam, the Indochinese style from the French colonial period, and draws motifs from Vietnam’s dynasties. Positioned as an urban resort, our guests will be able to enjoy a very special and unique range of offerings such as eight dining and bar venues including a rooftop terrace, as well as two indoor and outdoor swimming pools, an extensive gym and an entire floor of wellness spa and bathhouse. For corporate and social groups, the Fairmont Hanoi will offer three ballrooms, the largest being a 1,100m2 grand ballroom as well as nine meeting rooms, making it an outstanding destination for meetings, conferencing and events. The Fairmont Hanoi is set to become the social epicentre of Hanoi!Job DescriptionThe Spa Manager is responsible for setting and executing clear short and long-term goals to ensure the effective operation and success of the Spa. This role oversees all aspects of spa operations, including service quality, guest experience, team leadership, and daily performance.The Spa Manager is also responsible for driving business growth through strategic planning, marketing initiatives, and promotional activities related to spa and wellness offerings. Ensuring exceptional service standards, enhancing guest satisfaction, and maintaining high team engagement are key priorities.Additionally, the role supports the management of the Spa’s financial performance, including P&L oversight, maximizing revenue opportunities, and ensuring robust internal control and auditing processes are in place.Inspiration and Community EngagementAct as an Ambassador of the Spa, representing brand values and maintaining a consistently professional image.Build and nurture a Spa community, engaging both internal and external guests through meaningful wellness initiatives.Maintain strong professional relationships with relevant partners, including travel agents, wellness providers, and local organizations.Ensure effective communication, engagement, and well-being support for Spa colleagues.Develop and implement strategic initiatives to promote Spa services and wellness offerings.Maintain in-depth knowledge of competitors, including services, pricing, promotions, and positioning.Host workshops, wellness sessions, and curated experiences aligned with Spa concepts and brand identity.Ensure all Spa colleagues fully understand hotel policies and procedures.Conduct performance development discussions and support team members’ growth and career progression.Perform any other duties as assigned by the hotel management team.Guest Quality and Operational Excellence Deliver and uphold exceptional, professional, and personalized service standards within the Spa.Ensure all Spa colleagues consistently provide courteous and high-quality guest service.Anticipate and accommodate guest preferences and special requests.Conduct regular treatment and facility audits to maintain brand and service excellence.Foster positive guest and team interactions, ensuring a strong service culture.Actively promote Spa services and enhance awareness of wellness offerings.Ensure seamless collaboration with other hotel departments, with a strong understanding of Spa services across the property.Maintain a strong presence within the Spa, leading by example and embodying wellness values.Oversee daily operations, including regular walk-throughs to ensure quality and consistency.Ensure Spa services and facilities remain competitive and aligned with market-leading standards.Marketing of Spa ServicesSupport and execute Spa marketing plans, including digital, social media, and on-property promotions.Identify new business opportunities targeting hotel guests, corporate clients, and local markets.Develop pricing strategies for treatments, memberships, and retail products aligned with market trends and brand positioning.Design and implement Spa programs, wellness events, and signature experiences.Personally engage with VIP guests and potential members when required.Financial Management Support the management team in ensuring Spa operations align with financial objectives and cost controls.Optimize team productivity through effective scheduling and resource allocation.Monitor expenses and implement cost-control measures in line with the approved budget.Drive revenue performance and achieve daily and monthly targets.Implement pricing strategies in line with brand guidelines and revenue management practices.Assist in the preparation and review of monthly profit and loss reports.QualificationsKnowledge and ExperienceBachelor Degree in Business Administration or related function.Minimum of 2 years of experiences in management position or supervisory position in spa, fitness, or wellness.Previous fitness/ wellness, recreation background experience is recommendedAmbassador for well-being including a personal interest and lifestyle approachGood in English skillCompetenciesGood interpersonal skills with ability to communicate with all levels of employeesService oriented with an eye for detailsAbility to work effectively and contribute in a teamPublic speaking. {"@context":"http://schema.org","@type":"JobPosting","url":"https://careers.accor.com/global/en/job/spa-manager-in-fairmont-hanoi-hanoi-vietnam-jid-91104","title":"Spa Manager","description":"<br/><div class='jobad-companydescription'>Company Description</div><br/><p>The Fairmont Hanoi has official opened in the Vietnamese capital on March 30, 2026, making it the first Fairmont brand in the country. The 241-room luxury hotel will take design inspiration from the art of lacquer with the traditional colours of Vietnam, the Indochinese style from the French colonial period, and draws motifs from Vietnam’s dynasties. Positioned as an urban resort, our guests will be able to enjoy a very special and unique range of offerings such as eight dining and bar venues including a rooftop terrace, as well as two indoor and outdoor swimming pools, an extensive gym and an entire floor of wellness spa and bathhouse. For corporate and social groups, the Fairmont Hanoi will offer three ballrooms, the largest being a 1,100m2 grand ballroom as well as nine meeting rooms, making it an outstanding destination for meetings, conferencing and events. The Fairmont Hanoi is set to become the social epicentre of Hanoi!</p><br/><div class='jobad-jobdescription'>Job Description</div><br/><p>The Spa Manager is responsible for setting and executing clear short and long-term goals to ensure the effective operation and success of the Spa. This role oversees all aspects of spa operations, including service quality, guest experience, team leadership, and daily performance.</p><p>The Spa Manager is also responsible for driving business growth through strategic planning, marketing initiatives, and promotional activities related to spa and wellness offerings. Ensuring exceptional service standards, enhancing guest satisfaction, and maintaining high team engagement are key priorities.</p><p>Additionally, the role supports the management of the Spa’s financial performance, including P&L oversight, maximizing revenue opportunities, and ensuring robust internal control and auditing processes are in place.</p><p><strong>Inspiration and Community Engagement</strong></p><ul><li>Act as an Ambassador of the Spa, representing brand values and maintaining a consistently professional image.</li><li>Build and nurture a Spa community, engaging both internal and external guests through meaningful wellness initiatives.</li><li>Maintain strong professional relationships with relevant partners, including travel agents, wellness providers, and local organizations.</li><li>Ensure effective communication, engagement, and well-being support for Spa colleagues.</li><li>Develop and implement strategic initiatives to promote Spa services and wellness offerings.</li><li>Maintain in-depth knowledge of competitors, including services, pricing, promotions, and positioning.</li><li>Host workshops, wellness sessions, and curated experiences aligned with Spa concepts and brand identity.</li><li>Ensure all Spa colleagues fully understand hotel policies and procedures.</li><li>Conduct performance development discussions and support team members’ growth and career progression.</li><li>Perform any other duties as assigned by the hotel management team.</li></ul><p><strong>Guest Quality and Operational Excellence </strong></p><ul><li>Deliver and uphold exceptional, professional, and personalized service standards within the Spa.</li><li>Ensure all Spa colleagues consistently provide courteous and high-quality guest service.</li><li>Anticipate and accommodate guest preferences and special requests.</li><li>Conduct regular treatment and facility audits to maintain brand and service excellence.</li><li>Foster positive guest and team interactions, ensuring a strong service culture.</li><li>Actively promote Spa services and enhance awareness of wellness offerings.</li><li>Ensure seamless collaboration with other hotel departments, with a strong understanding of Spa services across the property.</li><li>Maintain a strong presence within the Spa, leading by example and embodying wellness values.</li><li>Oversee daily operations, including regular walk-throughs to ensure quality and consistency.</li><li>Ensure Spa services and facilities remain competitive and aligned with market-leading standards.</li></ul><p><strong>Marketing of Spa Services</strong></p><ul><li>Support and execute Spa marketing plans, including digital, social media, and on-property promotions.</li><li>Identify new business opportunities targeting hotel guests, corporate clients, and local markets.</li><li>Develop pricing strategies for treatments, memberships, and retail products aligned with market trends and brand positioning.</li><li>Design and implement Spa programs, wellness events, and signature experiences.</li><li>Personally engage with VIP guests and potential members when required.</li></ul><p><strong>Financial Management </strong></p><ul><li>Support the management team in ensuring Spa operations align with financial objectives and cost controls.</li><li>Optimize team productivity through effective scheduling and resource allocation.</li><li>Monitor expenses and implement cost-control measures in line with the approved budget.</li><li>Drive revenue performance and achieve daily and monthly targets.</li><li>Implement pricing strategies in line with brand guidelines and revenue management practices.</li><li>Assist in the preparation and review of monthly profit and loss reports.</li></ul><br/><div class='jobad-qualifications'>Qualifications</div><br/><p><strong><u>Knowledge and Experience</u></strong></p><ul><li>Bachelor Degree in Business Administration or related function.</li><li>Minimum of 2 years of experiences in management position or supervisory position in spa, fitness, or wellness.</li><li>Previous fitness/ wellness, recreation background experience is recommended</li><li>Ambassador for well-being including a personal interest and lifestyle approach</li><li>Good in English skill</li></ul><p><strong><u>Competencies</u></strong></p><ul><li>Good interpersonal skills with ability to communicate with all levels of employees</li><li>Service oriented with an eye for details</li><li>Ability to work effectively and contribute in a team</li><li>Public speaking.</li></ul>","datePosted":"2026-04-08T11:16:43+00:00","validThrough":"2126-04-08T11:16:43+00:00","employmentType":["Full-Time"],"hiringOrganization":{"@type":"Organization","name":"Accor","image":"","logo":"","sameAs":"https://careers.accor.com/global/en","url":"https://careers.accor.com/global/en"},"industry":["Wellness & Recreation"],"jobBenefits":null,"identifier":{"@type":"PropertyValue","name":"Accor","value":"8e7641ec-a758-4e7c-bec5-551629224743"},"jobLocation":[{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"FAIRMONT HANOI, Hanoi, Vietnam"}}]} Apply function shareLinkedin() { window.open('https://www.linkedin.com/shareArticle?mini=true&url=https%3A%2F%2Fcareers.accor.com%2Fglobal%2Fen%2Fjob%2Fspa-manager-in-fairmont-hanoi-hanoi-vietnam-jid-91104&title=Spa%20Manager', '_blank', 'toolbar=yes,scrollbars=yes,resizable=no,fullscreen=no,top=50,left=50,width=550,height=500'); return false; } function shareFacebook() { window.open('https://www.facebook.com/sharer/sharer.php?u=https%3A%2F%2Fcareers.accor.com%2Fglobal%2Fen%2Fjob%2Fspa-manager-in-fairmont-hanoi-hanoi-vietnam-jid-91104&t=Spa%20Manager', '_blank', 'toolbar=yes,scrollbars=yes,resizable=no,fullscreen=no,top=50,left=50,width=555,height=615'); return false; } function shareMessenger() { 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'toolbar=yes,scrollbars=yes,resizable=no,fullscreen=no,top=50,left=50,width=750,height=675'); return false; } function shareWhatsapp() { window.open('whatsapp://send?text=Spa%20Manager%20-%20https%3A%2F%2Fcareers.accor.com%2Fglobal%2Fen%2Fjob%2Fspa-manager-in-fairmont-hanoi-hanoi-vietnam-jid-91104', '_blank', 'location=yes'); return false; } function shareEmail() { window.open( '/global/en/EmailToFriend?id=91104&pagetype=job', 'location=yes'); return false; } Share Shortlist Sign up Discover a world where life pulses with passion Diversity & Inclusion for Accor means welcoming each and everyone and respecting their differences by giving priority only to qualities and skills in extending employment and development opportunities. Our ambition is to provide meaningful employment, a warm and welcoming culture, excellent working conditions and to promote the development of all people, including those with disabilities.When applying, do not hesitate to let us know of any specific needs you may have so that we can take them into consideration. LET YOUR PASSION SHINE We foster our creativity, our excellence and progressiveness. We interconnect with each other and our environment, to create a new kind of quiet luxury. With us, you can take pride in being part of a wider global team leading the way in local sustainability initiatives. Working together with our communities, we will empower you to make your own meaningful impact. LEARN ABOUT US Let your passion shine We take pride in promoting heartfelt hospitality with a French Zest, valuing passion, excellence and emotional intelligence. We pioneer a committed and sustainable approach to luxury, encouraging openness and inclusivity. We value new encounters with colleagues and guests from all horizons with a goal of creating a distinctive culture together. 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