Expert Customer Experience
Thông tin thêm
Loại hình
full time
Kinh nghiệm
mid
6 việc tương tự đang tuyển
Mô tả công việc
Responsible for implementing, standardizing, and managing all customer feedback collection activities, measuring satisfaction levels (CSAT/NPS) at touchpoints; centralizing feedback data, monitoring operational effectiveness, and proposing service improvements based on data.
I. Details:
1. Customer Feedback Management
Support the implementation and standardization of customer feedback collection processes at touchpoints according to existing guidelines and SOPs.
Coordinate with operations teams...
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CSATNPS
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