Implementation & Customer Success Specialist B2B SaaS | Mining / FIFO Operations

This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Implementation & Customer Success Specialist B2B SaaS | Mining / FIFO Operations in Bulgaria.

We are seeking a client-focused professional to lead software implementations and long-term customer success initiatives for a platform supporting workforce accommodation and transportation operations. This role blends onboarding, consulting, relationship management, and operational problem-solving in a dynamic B2B SaaS environment. You will work directly with stakeholders across logistics, finance, IT, and operations to configure systems, train users, and drive successful adoption. The position offers strong ownership, cross-functional collaboration, and exposure to complex real-world workflows in mining, energy, and construction sectors. With a remote-first setup and international travel opportunities, this is an exciting role for someone who enjoys both strategic thinking and hands-on execution. You will play a key role in ensuring clients achieve lasting value from the platform while helping shape internal best practices.