Job description

This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Senior Product Manager, Customer Lifecycle in United States.

This role sits at the intersection of AI innovation, product strategy, and post-sales customer experience, focused on transforming how customers derive value throughout their lifecycle. You will define and own AI-powered capabilities that enhance onboarding, adoption, support, and long-term engagement within a large-scale B2B SaaS platform. Working closely with engineering, data science, and customer-facing teams, you will build intelligent, agentic experiences that improve outcomes for both customers and internal operations. The environment is highly collaborative and data-driven, with strong emphasis on experimentation, evaluation frameworks, and measurable impact. You will translate complex customer needs and behavioral data into scalable product solutions powered by machine learning and large language models. This is a high-impact role where your work directly influences customer satisfaction, product adoption, and business growth.