Job description

This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Senior Manager, Web Customer Experience Design in United States.

This role is responsible for shaping and elevating the end-to-end digital customer experience across a complex, multi-platform web ecosystem. You will lead the vision, strategy, and execution of UX/UI design across enterprise websites, sub-brand properties, and integrated digital tools used for events, education, membership, and engagement. Acting as both a strategic leader and hands-on design expert, you will define standards, design systems, and experience frameworks that ensure consistency, accessibility, and performance across all digital touchpoints. You will collaborate closely with cross-functional teams including product, IT, marketing, and business stakeholders to align priorities and deliver seamless user journeys. This is a highly influential role where you will serve as the organization’s trusted authority on web experience design and optimization. Your work will directly shape how users interact with digital platforms that support a mission-driven, global impact organization.