Customer Success Manager

This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Customer Success Manager in the United States.

This role is centered on ensuring customers achieve maximum value and long-term success with a modern, flexible benefits platform that transforms how organizations support employee wellbeing. You will manage a portfolio of commercial and enterprise accounts, acting as the trusted partner guiding clients through onboarding, adoption, and ongoing engagement. The position requires a strong balance of relationship management, strategic thinking, and operational execution to ensure customers are fully leveraging the platform’s capabilities. You will collaborate closely with support, operations, and account management teams to resolve issues, drive product adoption, and identify growth opportunities. This is a highly customer-facing role where your work directly influences satisfaction, retention, and expansion outcomes. The environment is fast-paced, mission-driven, and highly collaborative, with a strong focus on delivering measurable customer impact.