Level 2 Helpdesk Technician

This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Level 2 Helpdesk Technician in the United States.

This role offers the opportunity to provide critical technical support during late afternoon, evening, and weekend hours, ensuring seamless operations when standard support teams are offline. You will act as the primary point of contact for escalated issues, managing client communications and resolving technical problems efficiently. This position requires strong troubleshooting skills across Microsoft, Google, and Apple environments, as well as experience with network devices and cloud services. You will handle support tickets, configure systems, and maintain documentation while delivering exceptional customer service. The role is fully remote, offering flexibility for independent work while contributing to a collaborative, high-performing technical team. Ideal candidates are experienced, reliable, and comfortable taking ownership of complex technical issues outside of standard business hours.