Director of Customer Success Operations

This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Director of Customer Success Operations in the United States.

This is a high-impact leadership role responsible for building and scaling the operational backbone of a fast-growing Customer Success organization. You will sit at the intersection of strategy, systems, and execution, enabling teams that support thousands of enterprise and mid-market customers across multiple industries. The role combines hands-on ownership of CS platforms with strategic influence over revenue outcomes, customer retention, and expansion performance. You will design and optimize the operating model that drives Customer Success and Account Management efficiency at scale. This includes leading the evolution of CS technology, embedding AI into workflows, and enabling data-driven decision-making across the go-to-market organization. It is a highly cross-functional role with visibility across CS, RevOps, Sales, Finance, and executive leadership in a fast-paced, high-growth environment.