Senior Solutions Engineer, Enterprise AI & CX

This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Senior Solutions Engineer, Enterprise AI & CX in the United States.

This role is designed for a hands-on, technically deep solutions engineer with extensive enterprise contact center and customer experience expertise. You will lead the design, prototyping, and hardening of AI-driven solutions for large enterprise prospects, operating as an applied AI systems architect in a pre-sales environment. The position requires autonomy, executive visibility, and a builder mindset to translate complex workflows into functional AI architectures and working prototypes. You will collaborate closely with enterprise stakeholders, account executives, and technical teams to ensure solutions are scalable, measurable, and aligned with business outcomes. Success in this role is defined by the delivery of production-ready proofs of concept, robust technical discovery, and operationally validated AI systems. The ideal candidate thrives in fast-paced, ambiguous environments, taking full ownership of technical outcomes while navigating complex enterprise ecosystems.