Sr. Customer Success Operations Manager

This role is a senior operational position focused on enhancing the efficiency, effectiveness, and scalability of a Customer Success organization. You will design, implement, and optimize processes, tools, and metrics to drive customer satisfaction, retention, and growth. Acting as a strategic partner to leadership, you will manage key initiatives and programs, provide actionable insights from data, and ensure the team has the resources needed to deliver results. The position requires a strong blend of operational rigor, project management expertise, and analytical capabilities, with cross-functional collaboration across sales, product, marketing, and revenue operations. You will lead strategic projects, refine processes, and support team enablement to drive measurable impact on customer success outcomes. This is a highly collaborative role in a fast-paced B2B SaaS environment, offering opportunities to influence organizational performance at scale.