VP Customer Experience & Customer Support

This position is posted by Jobgether on behalf of a partner company. We are currently looking for a VP Customer Experience & Customer Support in United States.

This senior leadership role is responsible for defining, elevating, and operationalizing the end-to-end customer experience. The VP oversees both customer support operations and proactive customer success teams, ensuring consistency, efficiency, and a customer-centric culture across the organization. This position drives initiatives that improve satisfaction, reduce friction, and foster collaboration across departments while using data and feedback to inform strategy. You will lead journey mapping, implement tools and processes, and coach teams to deliver exceptional service. The role requires hands-on leadership, strategic thinking, and the ability to influence cross-functional teams while maintaining a focus on customer outcomes.