Sr Manager, Marketing Automation (100% Remote)

Overview

Senior Manager of Marketing Automation & Customer Lifecycle will lead the strategic development and execution of customer relationship initiatives across the full lifecycle—from acquisition to retention and loyalty. This role is pivotal in defining the strategy for marketing communication through driving personalized engagement, optimizing Salesforce Marketing Cloud, and aligning lifecycle marketing with business goals. This position is virtual/remote and can be performed from anywhere in the United States except Hawaii or U.S. territories.

Responsibilities

Deliver personalized communication to customers through the most appropriate channel at each stage of the customer journey.
Oversee the email channel and guide the SMS contact plan.

Instill high-velocity, insight-driven testing and optimization to accelerate lifecycle performance.
Identify and develop data-driven triggers and personalized communication at all stages of the customer journey.
Partner with Brand & Creative teams to enhance lifecycle marketing creative, copy, and content.
Maintain platform and lead data hygiene; develop standard processes and operational efficiencies for campaign execution.
Lead and inspire a team.

Strategy & Planning

Develop and lead the email communication and lifecycle marketing strategy to drive customer retention, loyalty, and lifetime value.
Define segmentation strategies and customer journeys across acquisition, onboarding, engagement, and reactivation.
Collaborate with cross-functional teams (Brands, IT, Digital Product, Sales, Creative, etc.) to align lifecycle marketing efforts with broader business objectives.

Platform & Data Management

Oversee CRM platforms (e.g., Salesforce Marketing Cloud) and ensure seamless integration with other systems (Data Cloud, Sales Cloud, Snowflake, etc.).
Ensure data integrity, compliance (e.g., GDPR), and effective use of analytics for decision-making.
Monitor KPIs such as retention rates, conversion, and engagement metrics, and report insights to senior leadership.

Campaign Execution

Lead team in day-to-day campaign execution and in developing automated journeys.
Assist in developing multi-channel lifecycle campaigns including email, SMS, push, and in-app messaging.
Implement A/B testing to optimize messaging and timing.
Drive personalization and automation strategies to enhance customer experience.

Supervision

Manage and mentor a team of CRM marketers and technical specialists (4 to 5 direct reports).

Relationships

Internal: This role will interact with stakeholders in IT, Brands Marketing, Creative, and others.
External: This role will interact with external vendors, including Salesforce.

Work Environment

Remote: This role is fully remote, and the associate is expected to perform assigned responsibilities from a home-based environment.

Minimum Qualifications

Must have 7 years of CRM or lifecycle marketing experience, with 3 years in a leadership role.
Proficiency in CRM tools (Salesforce Marketing Cloud, Salesforce Sales Cloud) and data tools (Salesforce Data Cloud and Snowflake).
Familiarity with agentic marketing and tools (i.e., Agent Force).
Strong understanding of customer segmentation, journey mapping, and campaign optimization.
Experience leading customer journey strategy development.
Excellent communication, leadership, and project management skills.
Foster a culture of innovation, collaboration, and continuous improvement.
Up to 10% overnight travel may be required.

Education

Bachelor’s in Marketing, Business, or related field.

Certifications/Training

Salesforce Marketing Cloud certification.

Licenses

Preferred Qualifications

Master’s degree in Marketing.
Experience in B2B or foodservice/hospitality industries.
Familiarity with Adobe Experience Manager (AEM) and content personalization strategies.
Prior collaboration with Experience Design and Martech teams.

Physical Qualifications

Standard required physical activities including length of time performing each activity.

This role will also receive an annual incentive plan bonus.

Benefits for this role may include health insurance, pre-tax spending accounts, retirement benefits, paid time off, short-term and long-term disability, employee stock purchase plan, and life insurance. To review available benefits, please click here: https://www.usfoods.com/careers/benefits.html.

Compensation depends on relevant experience and/or education, specific skills, function, geographic location, and other factors as applicable by law. The expected base rate for this role is between $100,000 - $160,000.

EOE– Race/Color/Religion/Sex/SexualOrientation/Gender Identity/National Origin/Age/Genetic Information/Protected Veteran/Disability Status

Note: Any application-related or internal-only instructions have been streamlined to focus on the role responsibilities, qualifications, and benefits.

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