Customer success

Role Summary: Own customer relationships post-sale. Ensure clients adopt the product, see value, and stay engaged. This role directly impacts retention and revenue growth. Key Responsibilities: Manage onboarding and ensure smooth product adoption Act as the primary point of contact for assigned customers Track usage, milestones, and overall account health Proactively resolve issues and remove adoption blockers Drive customer satisfaction and long-term retention Identify upsell and cross-sell op…