Operations Director

1720 - Operations Director

ABOUT WPP & OPENDOOR

At WPP, we’re constantly reinventing the future of creativity on an ever-broader canvas, bringing together unrivalled talent, resources and skills to provide an integrated offer of communications, experience, commerce and technology.

Over the last decade, we have developed a dedicated global client practice with the mission of accelerating WPP’s impact for our largest clients by bringing them the best of WPP. Each team is custom-built around a client’s specific needs and challenges, providing easy access to the right capabilities. And that’s why we’ve built OpenDoor for Amazon.

OpenDoor is a unique integration of the best of WPP and Amazon – building on their respective strengths and visions. Whether at WPP or at Amazon, every project is an OpenDoor on new possibilities. Anything and everything can be an opportunity for our people to drive impact – for them to innovate, learn, thrive, and occasionally fail too.

The unique OpenDoor partnership model is built to deliver next level Productivity, fueled by our industry-leading approach to People, Platforms, and Process. OpenDoor spans across all WPP agencies and disciplines such as media, business consultancy, communications and brand strategy, tech and commerce, public relations, and production.

OpenDoor’s values are built from Amazon’s own 16 Leadership Principles, and WPP’s core values of Open, Optimistic and Extraordinary. Together, when WPP’s Creative Transformation meets Amazon’s next-level customer centricity, our people come together to challenge and impact what’s done today and build a better future.

By joining OpenDoor, not only are you joining a cross-function team partnering with one of WPP’s top five global clients, but you are also taking a step to challenge yourself and the world around you every day, working in the most unusual way on some of Earth’s most ambitious opportunities in marketing, tech, media, business, and creativity.

ABOUT THE ROLE

We are searching for a talented and enthusiastic individual to join our OpenDoor team as an Operations Director. This is a Full-time position based in London. This role plays a crucial part in supporting WPP's mission to deliver consistency, delivery excellence and best in class service for Amazon in every country across for Consumer Devices & Services

The Role is across CDS, the Consumer Devices and Services business which include LOBs such as the innovative new broadband launch, Leo, and includes Alexa, Kindle, Fire, Ring and others. It’s growing significantly, with high profile lines of business for Amazon, and provides a huge growth opportunity for Open Door. CDS operates with a real start-up mentality and there is strong platform for innovation and acceleration. This is a growing team, and this role will help shape what operational excellence looks like for CDS and building effective and efficient ways of working for this complex business. This role will be managing an Operations exec.

RESPONSIBILITIES

• Runs triage & Status and manages brief flow and project prioritisation
• Builds a project pipeline and ensures all projects are captured in trackers & status maintained for quick reference
• Collaborates with client to understand their deadlines and annual planning and marketing rhythm to determine WPP response times and project cadence – including building out of comprehensive WBS (work back schedules) and timeline documents.
• Supports teams in securing resources in the right places
• Manages the day-to-day workload and completion of business tasks across the Operations team (writing and circulating processes, ensuring data is captured from the agency in a timely manner).
• Working alongside the Operations Lead to deliver sufficient documentation and process for the agency
• Escalation point of contact for internal stakeholders
• Collaboration and relationship building with internal and external counterparts (Tech, Buying, Planning, Finance and Media Owners) to ensure all plans are implemented efficiently and on time
• Owning monthly finance process with our credit controller and ironing out process as well as reporting back with improvements
• Operational system developments and migrations
• Support team morale across the agency, deliverables, workload balancing and development
• Working collaboratively to find solutions for agile working and instill best ways of working across the agency and EMEA

QUALIFICATIONS

• A strong media background, with a good understanding of media agency functions
• Evidence of operational experience and project management
• Must be very results-orientated and able to manage up
• Competent in Excel and project management tools and data analysis (experience in Smartsheets and Power BI would be welcomed)
• A change agent and influencer
• Excellent communication skills with the ability to build strong relationships.
• A good people networker who is comfortable leading conversations with senior teams.

BONUS POINTS

• Strong prioritisation, organisational and time management skills
• Process-minded with the ability to set, monitor and support existing workflows
• Ability to drive operational best practices across the wider team; proven track record in influencing and implementing process improvement
• A good administrator
• Good problem-solving skills and the ability to solve escalated issues for timely resolution

BENEFITS OF OPENDOOR

• Unparalleled Access: Gain direct experience working with one of the world's most innovative and influential companies.
• Mentorship & Training: Receive guidance from experienced professionals at both WPP and Amazon.
• Cutting-Edge Technology: Utilize industry-leading tools and platforms, including WPP Open.
• Data-Driven Environment: Develop your analytical skills and contribute to data-driven decision making.
• Global Impact: Be part of a team that is shaping the future of marketing on a global scale.

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