Retail Banking Specialist - Fully Remote

About the job

Mercor connects elite creative and technical talent with leading AI research labs. Headquartered in San Francisco, our investors include Benchmark, General Catalyst, Peter Thiel, Adam D'Angelo, Larry Summers, and Jack Dorsey.

Position: Retail Banking AI Specialist
Type: Contract
Compensation: $45–$65/hour
Location: Remote

Role Responsibilities

• Review and evaluate AI-generated outputs related to consumer lending decisions, deposit account servicing, regulatory compliance, and customer communication.
• Create realistic scenarios based on retail banking workflows such as mortgage origination, personal loan underwriting, account opening/closing, fraud escalation, and regulatory examinations.
• Annotate, label, and validate data across retail banking use cases like credit decisioning, KYC/AML procedures, and customer dispute resolution.
• Provide structured feedback on AI accuracy in areas such as banking regulations (Reg Z, Reg E, TILA, RESPA, BSA/AML), product terms, and industry-specific terminology.
• Collaborate asynchronously with research teams to refine evaluation frameworks for banking-domain AI.

Qualifications

Must-Have

• 3+ years of professional experience at a commercial bank, credit union, or retail banking institution.
• Background in one or more areas such as branch operations and management, consumer or mortgage lending, deposit operations and treasury services, compliance, risk, or audit (BSA/AML, CRA, fair lending), relationship management, or private banking.
• Strong analytical thinking and ability to translate retail banking workflows into structured evaluation tasks.
• Clear written communication and attention to detail.

Preferred

• NMLS registration or banking certifications.

Application Process (Takes 20–30 mins to complete)

• Upload resume
• AI interview based on your resume
• Submit form

Resources & Support

• For details about the interview process and platform information, please check: https://talent.docs.mercor.com/welcome
• For any help or support, reach out to: [email protected]

PS: Our team reviews applications daily. Please complete your AI interview and application steps to be considered for this opportunity.