[LPS] Service Delivery Manager - ServiceNow
More info
Job type
full time
Experience
mid
Department
Project Management
2 similar jobs hiring
Job description
The Service Delivery Manager (SDM) is responsible for overseeing the end-to-end delivery and management of digital workplace services, ensuring SLAs, XLAs, customer satisfaction, and operational efficiency. This role involves working closely with cross-functional teams, including Service Desk, Deskside Support, IT Service Management, IT Innovation & Governance to drive high standards in service delivery and continuous improvement. Key Responsibilities: Service Delivery Management - Manage the d…
Required skills
Help DeskCSAT
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