ITSM Coordinator

Candidate is expected to be a source of proposals and execution for improving the Run/ITSM practices of the support teams and quality management. The candidate is not expected to perform IT support activities, but he/she should have or should be able to acquire sufficient knowledge to fully understand the operational problems of IT support. Streamlining ITSM processes (Incident Management, Request Management, Problem Management, Change Management) and practices across all teams Drafting & Reinf…