Sr. Lead Workforce Planning

Role Summary: Sr. Lead Workforce Planning – Capacity Planning, Forecasting & Vendor Headcount Management is responsible for driving end-to-end workforce planning for customer service operations across in-house and vendor partners. This role ensures accurate demand forecasting, optimal capacity alignment, and efficient vendor headcount management to consistently deliver on customer experience (CX), service level, and cost objectives. Key Responsibilities: Forecasting & Demand Planning Develop an…