Job description

This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Head of Operations & Retention for DTC Health Wellness in Mexico.

Join a high-growth direct-to-consumer brand in the health and wellness sector as it enters an exciting new stage of scale. This leadership role is focused on transforming post-purchase operations into a competitive advantage by improving fulfillment, customer retention, and overall experience. You will oversee critical operational systems, optimize customer journeys after checkout, and build efficient processes that support sustainable growth. Working in a fast-paced and entrepreneurial environment, you will have significant ownership and influence across logistics, support, and performance metrics. This is an ideal opportunity for a strategic operator who thrives on solving complex challenges and creating structure in dynamic businesses. If you are passionate about operational excellence and customer loyalty, this role offers meaningful impact and career growth.