Job description

This position is posted by Jobgether on behalf of a partner company. We are currently looking for a SMB Sales & Renewals Specialist in United States.

This role sits at the intersection of new business acquisition and customer lifecycle management, blending inbound sales execution with retention and account growth responsibilities. You will act as a first point of contact for prospective SMB customers, quickly qualifying leads and converting them into active opportunities through phone, video, email, and digital outreach. Alongside acquisition, you will manage an assigned book of business, ensuring strong relationships, timely renewals, and proactive expansion efforts. The position requires a highly commercial mindset, capable of balancing pipeline generation with customer success outcomes. You will be responsible for identifying upsell and cross-sell opportunities while ensuring customers receive continuous value throughout their journey. Success in this role depends on your ability to move fluidly between sales, account management, and customer advocacy in a fast-paced SaaS environment.