Job description

This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Sr. Product Support Representative in the United States.

This role sits at the intersection of advanced technical support and customer success within the commercial and industrial water treatment space. You will act as a trusted technical expert, helping customers, service contractors, and internal teams resolve complex product and system issues with accuracy and speed. The position requires strong troubleshooting skills across water treatment technologies, along with the ability to interpret technical documentation and guide field execution. Working in a remote, collaborative support environment, you will ensure customers receive timely, high-quality solutions that keep critical systems operating effectively. You will also contribute to logistics coordination, warranty resolution, and service continuity across multiple product lines. This is a hands-on, problem-solving role where technical depth directly impacts customer satisfaction and operational reliability.