Client Success Manager
Thông tin thêm
Loại hình
full time
Kinh nghiệm
mid
Mô tả công việc
Minimum Qualifications 4–6 years of experience in Customer Success, Support Operations, Customer Onboarding or Account Management within B2B SaaS, Fintech, or platform environments. Proven experience owning customer lifecycle outcomes, including onboarding, engagement, retention, and SLA performance. Hands-on experience with ticketing systems (e.g., Zendesk, Intercom, Freshdesk) and building structured support workflows. Strong ability to work with data (Excel, dashboards) to identify trends, g…
Kỹ năng cần có
B2B SalesAccount ManagementZendeskFreshdeskIntercomCustomer SuccessMicrosoft Excel
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