Senior Manager, Customer Support Engineering

Senior Manager / Head of Customer Support – Enterprise SaaS We’re hiring a dynamic leader to build and scale a high-performing support team for a fast-growing SaaS company. You’ll drive strategy, lead global L1/L2 teams, and ensure world-class customer experience through technical depth, data-driven decisions, and operational excellence. What We’re Looking For: 10–15 years in technical support/customer success, including 2 years leading managers Strong SaaS and enterprise tech understanding (AP…