Service Desk Engineer
More info
Job type
full time
Experience
mid
Department
Engineering
6 similar jobs hiring
Job description
• Provide L1/L2 support for IT incidents and service requests • Manage and resolve tickets using BMC Remedy or similar tools • Monitor and track incident progress to ensure timely resolution • Provide support for system, application, and infrastructure issues • Escalate complex issues to higher support teams when required • Ensure adherence to ITIL processes and service standards Skills: Incident Management, Ticketing Tools, Monitoring, It Support, Service Desk, Bmc Remedy Experience: 2.00-7.00…
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